GENERAL INFO ABOUT SERVICE JAM
Coffee, beverages and light snacks are available at the premises. Lunch and dinner are self-paid. There’s no shortage of restaurants in the area of Punavuori. Feel free to grab any snacks with you!
While the Jam rolls for 48 hours, we close the premises for the night. People are happier and more productive after a good night’s sleep.
What to bring & What NOT to bring
We provide basic prototyping materials, some snacks and beverages. It is, however, a good idea to bring along the tools you’re familiar with. Every team needs at least one laptop for uploading their progress to Planet Jam, but that’s not something you need on the first day. The organizers will surely have their own computers at hand as well if needed. Come as you are, and bring a curious mind!
Don’t bring pre-thought concepts or teams with you. Ideas, concepts and teams are developed at the Jam. This is not a competition, it’s more about teaming up with different kinds of people and building prototypes.
Nobody knows the theme until the Jam starts. Not even the organizers. Do bear in mind that due to different time zones the Jammers in other areas don’t know the theme until their Jam starts. Keep the secret! Don’t post photos that might reveal the theme on social media until the last Jam (somewhere in Western US) has started. Nobody likes spoilers.
Service Jam is an international event. Every Jam is active on social media, and we are no exception. We’re publishing photos and videos of the Jam on our Facebook-site and on Twitter. We invite you to be active as well! Tag everything with #GSJam and # GSJamHKI. Facebook is our main channel for communicating, so make sure you follow our FB-site https://www.facebook.com/HelsinkiServiceJam/!
This year’s Helsinki Jam is hosted at the hasan & partners Group offices in Punavuori (Pursimiehenkatu 29-31 B, entrance from the inner courtyard of the building). That’s what we’ll use as the main hub for the Jam – you’ll find plenty of group working spaces, prototyping tools, the mentors, special guest appearances and some refreshments. However, we encourage you to also take your prototypes off to the city streets for testing and validating during the weekend!
SERVICE DESIGN + CREATIVITY + BUSINESS
Thursday March 28th
hasan & partners Group (Pursimiehenkatu 29-31 B)
- Diversity of service design in Finland // Teija Hakaoja, Lead Designer, Silver Planet & Chapter Representative, Service Design Network Finland
- Design thinking and service design at K group – what and why? // Jussi Mantere, Head of CX and Design, Kesko
- The difficult concept of creativity // Tobias Wacker, Executive Creative Director, hasan & partners Group
- The growing business of customer centricity // Ami Hasan, Founder & Chairman of the Board, hasan & partners Group
Let us know in the registration if you’ll be joining both the side event and the Jam, or the Jam only. This helps us to reserve enough refreshments for the evening.
Thursday 28.3. (side event)
4pm Doors open
4:30pm Lighting talks on service design, business & creativity
6pm Refreshments & mingling
5:30pm Doors open
6pm Introduction to service design & GSJam
Finding problems worth solving
10pm Doors close
9am Doors open, warming up
Prototyping and validating
10pm Doors close
9am Doors open
Prototyping, preparing for presentations
3pm presentations ready & uploaded
3:30pm Final prototype presentations
18:00 End of Jam